Special Service Support Center
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Mission Statement
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The mission of the Special Service Support Center (SSSC) is to support Ford and Lincoln dealers in the
completion of Field Service Actions by providing timely and accurate policy assistance, administrative
guidance, and required approvals.
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Hours of Operation
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Monday
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08:00:00 - 20:00:00
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Eastern
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Tuesday
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08:00:00 - 20:00:00
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Eastern
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Wednesday
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08:00:00 - 20:00:00
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Eastern
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Thursday
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08:00:00 - 20:00:00
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Eastern
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Friday
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08:00:00 - 20:00:00
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Eastern
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Saturday
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08:00:00 - 16:30:00
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Eastern
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Sunday
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Closed
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Phone Number
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(800) 325-5621
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NOTE:
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The SSSC phone system requires the entry of a valid Contact ID number in order to reach an SSSC agent. You must open an online Contact before calling the Special Service Support Center (SSSC). The Contact ID number will become valid once the SSSC has responded to your original online contact.
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